I was at the reception area of a private specialist hospital on Tuesday afternoon. The space has a really lovely ambience; very peaceful and untroubled. The atmosphere was therapeutic enough to heal a troubled soul. I particularly fell in love with the antique furniture beautifully arranged through the reception area. I love the smell of mahogany and the natural touch it gives any space in which it is used. Such a beauty it bestows.
One would think the same attention that was paid to the unique furnishing would be paid to the attitude of the employees and Customer Service Etiquette skills; especially the face of the organization; the first business contact. While I waited for my turn, I was startled to see the front desk person reach for some snack from beneath her desk, and kept munching as she spoke to the person in front of her desk making enquiries.
Add a comment